Privacy Policy

Gleason Engineering Service Sdn Bhd (“GES”, “we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal data is handled responsibly and in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at www.gears.com.my or interact with our services.

1. Information We Collect

We may collect the following information when you contact us or submit inquiries through our website:

  • Name
  • Company Name
  • Email Address
  • Telephone Number
  • Country or Location
  • Inquiry Details
  • Uploaded Documents or Attachments
  • Any other information voluntarily provided by you

We may also collect non-personal information such as:

  • IP address
  • Browser type
  • Device information
  • Website usage statistics
  • Cookies and tracking data

2. Purpose of Collection and Use

We collect and use your personal information for the following purposes:

  • Responding to inquiries and requests
  • Providing quotations and technical consultations
  • Processing service requests
  • Managing customer relationships
  • Improving our products, services, and website
  • Sending relevant business communications
  • Complying with legal and regulatory requirements

3. Disclosure of Personal Information

GES does not sell, rent, or trade your personal information.

We may disclose your information to:

  • Service providers assisting with website hosting, maintenance, or IT support
  • Professional advisers and consultants
  • Government authorities or regulatory bodies where required by law

All third parties are required to maintain the confidentiality and security of your information.

4. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations.

When personal information is no longer required, it will be securely deleted, destroyed, or anonymized.

5. Data Security

GES takes reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Cookies

Our website may use cookies and similar technologies to improve user experience and analyze website traffic.

Cookies may be used to:

  • Remember user preferences
  • Analyze website performance
  • Improve website functionality
  • Enhance browsing experience

You may choose to disable cookies through your browser settings. However, certain features of the website may not function properly if cookies are disabled.

7. Third-Party Websites

Our website may contain links to third-party websites. GES is not responsible for the privacy practices, content, or policies of such external websites.

We encourage users to review the privacy policies of any third-party sites they visit.

8. Your Rights

Subject to applicable laws, you may:

  • Request access to your personal information
  • Request correction of inaccurate or incomplete information
  • Withdraw consent for certain processing activities
  • Request deletion of personal information where applicable

Requests may be submitted using the contact details below.

9. Changes to This Privacy Policy

GES reserves the right to update or modify this Privacy Policy at any time. Any changes will be published on this page together with the updated effective date.

10. Contact Us

If you have any questions regarding this Privacy Policy or our handling of personal information, please contact:

Gleason Engineering Service Sdn Bhd

Address: 29-35, Jalan Pengasah 1, Bt 3¾ Jalan Kapar, 41400 Klang, Selangor, Malaysia

Telephone: +603-3291 4011 / 4012 / 4015

Email: gear.inno.yan@gmail.com

Website: www.gears.com.my